Job description
Our client, a rapidly growing company in the alternative finance sector, is looking for a customer service agent to join their dynamic team in Saint-Hubert.
✨ What the position offers:
Hybrid mode: 3 days working remotely / 2 days in the office
Comprehensive insurance (health, dental, vision) — 50% paid by the employer
group RRSP with employer contribution
Telemedicine & Employee Assistance Program (EAP)
Advantageous vacation + 7 sick days
Continuing education & recognition programs
Concilivi Certification — true work/life balance
Responsibilities
Welcoming and assisting clients by phone, email and SMS
Quickly understand their needs and offer appropriate solutions
Clearly explain the products, terms and conditions and tools available
Processing routine requests: payments, account changes, follow-ups, agreements
Ensure proactive follow-up until the case is fully resolved.
Managing delicate situations with calm, professionalism, and empathy
Document every interaction rigorously within the systems
Actively participate in the continuous improvement of the customer experience
Criteria
Perfectly bilingual (French & English, spoken and written)
Minimum 2 years of experience in customer service or call center
Active listening, professionalism, and an ability to easily build trust.
Calm and effective in complex situations
Comfortable with technological tools (CRM, telephony, messaging)
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Customer Service Agent — Hybrid
Permanent
21$ - 24$
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Hired