Job description
Our client, a rapidly growing company in the alternative finance sector, is looking for a collection agent to join their dynamic team.
✨ What the position offers:
Hybrid mode: 3 days working remotely / 2 days in the office
Comprehensive insurance (health, dental, vision) — 50% paid by the employer
group RRSP with employer contribution
Telemedicine & Employee Assistance Program (EAP)
Advantageous vacation + 7 sick days
Continuing education & seniority recognition program
Concilivi Seal — true work/life balance
Responsibilities
Communicating with clients via telephone (inbound and outbound), email, and SMS
Assess clients' financial situation and their ability to pay
Negotiate realistic payment agreements tailored to each situation
Clearly explain the consequences and next steps related to the cases
Effectively manage a queue of prioritized files with rigor and autonomy
Ensure documented tracking of each interaction
Participate in the preparation of legal documents
Comply with internal policies and applicable provincial regulations
Collaborating with a committed team and participating in continuous improvement
Criteria
Perfectly bilingual (French & English, spoken and written)
DEC required
Minimum 2 years of experience in debt collection
Excellent negotiation, listening, and customer service skills
Comfortable with financial software and tools
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Collection Agent — Hybrid Position
Permanent
21$ - 24$
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Hired